Close Menu
Character A-Z
Brands A-Z
Lunch Bags
Drinkware
Picnic
Add-Ons
Tableware
School Bags
You are here:
Homepage
FAQs

FAQs

Where is Lunch Bag Land based?

We're located In the lovely Bishop's Stortford, Hertfordshire in the United Kingdom.

How soon will my order be dispatched?

Very quickly! On Mondays to Fridays (excluding Bank Holidays), orders received by 4pm (British Time) will be dispatched the same day. Orders received after 4pm (and at any time on weekends/bank holidays) will be dispatched the very next working day.

How long does the free UK delivery service take?

On average, our Free UK Delivery service (Royal Mail 2nd Class) takes, 2 to 4 postal days (i.e. excluding Sundays and Bank Holidays) from the point of dispatch. You can upgrade to Royal Mail 1st Class for just £1.99 which takes just 1 to 2 postal days on average (from the point of dispatch). Read our Delivery & Returns page for full details.

Is Royal Mail Tracked 24 a 'Next Working Day' Service?

In the vast majority of cases, yes. Again, we dispatch the same day on orders received by 4pm, Mondays to Fridays (excluding Bank Holidays) and the following working day in all other cases. Once dispatched, the Royal Mail Tracked 24 service will deliver the following working day to most mainland UK locations. However, for parts of the UK (including Northern Ireland, the Highlands & Islands) and at extremely busy times for Royal Mail, this service may take one extra working day to arrive. Deliveries are not made on Saturdays. Read our Delivery & Returns page for further details.

Do you deliver Internationally (including Republic of Ireland)?

Yes, we offer Tracked Priority Shipping to more than 90 countries across the world with shipping prices starting at just £11.99 per order. See more details on our Delivery & Returns page.

Is Lunch Bag Land a secure site?

You betcha! We have invested in the most up to date online security available. We use Verisign (secured by Norton) to provide our encrypted SSL (Secure Sockets Layer) technology which protects users' information on our payment pages. Card payments are handled by SagePay - the best known and most trusted Payment Gateway provider on the internet. We also operate the 3D Secure payment system (incorporating MasterCard SecureCode and Verified By Visa processes). Finally, we also accept payment by the world renowned PayPal payment system. In conjunction, these facilities provide customers with the safest shopping experience available on the web and provide complete peace of mind.

Where do you source your products?

All items for sale at Lunch Bag Land are 100% Official UK Licensed product sourced directly from UK based publishers. For instance, our Beau & Elliot range of products are produced by a British Company called Navigate Ltd (based in Hertfordshire, UK). All of our products are manufactured to the very latest British Standards and, as such, the specification, quality and safety levels of our products are extremely high. Don't be fooled by cheap EU designed imports that sell for a few pounds at a time (even at many well-known UK High Street Retailers) - you get what you pay for! Lunch Bag Land only sells products it would be prepared to give to its' own children and families!

Can you tell me a bit more about Lunch Bag Land?

Sure thing! Well, firstly, we consider ourselves to be the UK's leading supplier of lunch bags/boxes, drinks bottles, children's tableware, picnic bags, flasks and other lunch related accessories! We are a private limited company (Touchwood Online Enterprises Ltd trading as Lunch Bag Land) and are registered in England and Wales with a Company Number of 08664302. We're also VAT Registered (171506817) and are a well known Amazon Marketplace and eBay seller (although be sure to buy directly from this site for the best prices, availability and customer service!). We are based in Bishop's Stortford, Hertfordshire where we have lovely offices and a warehouse crammed full of excellent products!

Can I give you some feedback?

Please do! All of our product pages have 'Review' sections where you are very welcome to post your thoughts and 'score' of any of our products. Plus we'd love to hear directly from you at info@lunchbagland.co.uk if you have anything else you'd like to say including suggestions or general enquiries.